Provide Support
Now you can provide customer assistance in real-time, answer visitor questions and add that extra customer care touch. Human interaction goes a long way especially on the Net where surfers want information "NOW!". Use the direct dialog to build customer loyalty and provide that extra attention your visitors deserve. From any computer, anywhere!
Not in the office, on a business trip or working from home? Don't have the proper security access on a computer to install software? Launch our Live Support Module in a browser, log-in and provide the usual full support service to your customers, just as if you were in the office.

Increase Sales
In our ever growing High-Tech world, human interaction goes a long way. Sometimes, a single product/service question answered from a live support person could be enough to make the sale. Up-selling and cross-selling of other products/services are also an important part of the sales process. Being there to provide important information is most critical at the point of purchase. This not only ensures higher sales revenues but also adds credibility and trust to your product/service and company as a whole.

Reduce Costs
Phone, fax, staff and other major costs of operation can be greatly reduced by a single Live support or sales rep. Communicate instantly with your visitors and pass crucial information at virtually no cost. 

Email Marketing
Boost your email marketing effectiveness. Embed HTML code within your HTML rich email marketing campaign. Don't be passive when it comes to your marketing dollars! Put yourself in your potential client's in-box! A simple click from their email will notify your staff of a sales lead! Now that's pro-active marketing! 

Proactive Sales
Why wait for visitors to request support when you can proactively lend help? With a click of a button, you can automatically open a chat window at their location and instantly begin to up sell, inform and assist in their purchase/decision process.

Monitor Traffic
Ever wonder how many visitors are on your site at a given time? Or where they clicked from to get to your site? Ever wonder how long they have been looking at your site? These are questions that can all be answered using our Live Support traffic monitor. You will be able to view visitors as they navigate through your website and gather other crucial data that is essential in understanding your website traffic.

Targeted Support
With the help of the traffic monitor, you can quickly view where each visitor has clicked from, which page they are currently viewing and how long they have been on your site. This information can be vital in lending targeted support. You will gain an understanding of your visitors before the chat interaction. Visitors will thank you for your considerate and targeted support.